Questions, answered
The practical details that help you travel with confidence.
What is the best time to visit Kenya for a safari?
The peak season is July to October for the Great Migration. January to March is excellent for general wildlife viewing with dry conditions. November to December offers dramatic green landscapes and fewer crowds at lower prices.
Do I need a visa for Kenya?
Most nationalities require an eTA (Electronic Travel Authorization) which can be obtained online before travel. Visit https://www.etakenya.go.ke/ to apply. Processing is typically 3 business days. We provide guidance for all our clients.
Is it safe to travel in Kenya?
Yes — when travelling with a reputable operator in the established parks and reserves. Nairobi requires normal urban precautions. Our driver-guides are trained in safety protocols and we monitor government travel advisories daily.
What vaccinations do I need?
Yellow Fever vaccination is required if arriving from a Yellow Fever endemic country. Anti-malarial medication is recommended for most parks. Consult your travel clinic 4–6 weeks before departure. We provide a full health briefing.
What is the currency in Kenya? Can I use USD?
Kenya uses the Kenyan Shilling (KES). USD is widely accepted in tourist areas — bring post-2013 bills in good condition. ATMs are available in Nairobi and major towns. Credit cards work in lodges and larger restaurants.
How much should I tip my guide?
Tips are optional and at your discretion. Ask your trip planner for current guidance for your guide and crew.
Can you accommodate dietary restrictions?
Yes. Vegetarian, vegan, halal, kosher, and gluten-free meals are all accommodated with advance notice. Please inform us of any allergies at the time of booking.
What happens if my flight is delayed?
We monitor all arriving flights. If your flight is delayed, our airport representative will adjust the pickup time automatically. For overnight delays, we can arrange airport transit hotels.
Do you arrange travel insurance?
We do not sell insurance directly, but we require all travellers to have evacuation and medical cover. We recommend World Nomads, Allianz, or your home country provider. Mount Kenya treks require additional altitude evacuation cover.
What is your cancellation policy?
Cancellation conditions and any administration charges are set out in your written quote and booking confirmation. Please review those terms before confirming, and consider travel insurance appropriate to your trip.
Can I combine multiple countries in one trip?
Yes. Ask us to plan a combined Kenya, Tanzania, Uganda or Rwanda itinerary. Entry requirements and border arrangements depend on your nationality, route and travel dates; our team will confirm the details for your trip.
What is the single biggest tip you can give a first-time visitor?
Book through a local operator, not an international agency. Local operators have better guides, newer vehicles, and lower margins. You get more for less, and the money stays in East Africa.
Do you offer payment plans?
Ask your trip planner about a payment schedule. Any deposit, instalments and balance dates will be set out in your written quote before you confirm.
What happens if I get sick on safari?
All our vehicles carry first aid kits. For anything serious, we evacuate to the nearest hospital (Nairobi, Arusha, or Kampala). Travel insurance with medical evacuation is mandatory on all our trips.
Can I extend my trip with a beach finish?
Yes. Diani Beach, Watamu and Lamu in Kenya, or Zanzibar and Mafia Island in Tanzania, can be considered as extensions. Ask for a quote covering your preferred dates, accommodation and transfers.
Do you arrange gorilla trekking permits?
We can help you request a gorilla-trekking itinerary in Uganda or Rwanda. Permit availability, current charges and booking conditions will be confirmed for your dates before you commit.